Frequently Asked Questions
Everything you need to know about Monin products, shipping, and orders.
What is the shelf life of Monin syrups and concentrates?
Most Monin syrups have a shelf life of 18-36 months when stored in a cool, dry place. Once opened, they should be consumed within 90 days for optimal flavor quality.
Are Monin products gluten-free and vegan-friendly?
The majority of Monin syrups are gluten-free, dairy-free, and vegan. However, certain sauces and beverage concentrates may contain allergens. Please refer to the specific product label for full dietary information.
How long will it take for my order to arrive?
Standard shipping typically takes 3-5 business days. Once your order is processed, you will receive a tracking number via email to monitor your delivery status.
Can I return or exchange food products?
Due to food safety regulations, we cannot accept returns on opened or used products. If your item arrived damaged or incorrect, please contact our support team within 14 days for a replacement or refund.
Do I need to refrigerate Monin syrups after opening?
Refrigeration is not required for our standard syrups as they are shelf-stable. However, we recommend refrigerating Monin Fruit Purées and certain sauces after opening to maintain freshness.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and Apple Pay for a secure and seamless checkout experience.